Unbeatable Disney Customer Service Made us Fans for Life

We are coming off of spring break in Florida and finally relaxing after a 3 day Disney vacation. We visited the Magic Kingdom, Epcot and Animal Kingdom. These past 2 weeks are traditionally the busiest of the whole year, because of the amount of people who come because of spring break.

I can attest to the fact that the parks were crowded. There were times where making it through the crowds was nearly impossible. The lines of the attractions ran over and hour in many cases. People who were able to secure Fast Passes were able to soar through the lines with no problem. That system allows anyone to feel special a few times throughout the day if they plan their time correctly. It keeps people satisfied that at least they’ll be able to visit a few rides quickly and efficiently.

I learned an invaluable tip from a friend of mine who has a child with a disability. We were able to secure a special guest pass because someone in our party has a childhood developmental disorder and with the proper paperwork from the doctor which we were able to provide, we were given a pass which we’ll renew every 3 months. This pass allows immediate access to all rides with no waiting whatsoever. It’s the disability line, which is the same as the fast pass line. If you time it outside of the fast pass time, you can get up to the front of the line within minutes. Even if you go at the same time with the Fast Pass holders, your wait time is still only about 10 minutes.

The thing that impressed each of us was the unbelievable treatment we received because of the pass. We were taken on back stage tours a few times by wonderful Disney employees. We were sat in premiere seats whenever possible and were personally attended to if we needed anything. They wildly exceeded our expectations and felt like VIPS instead of second class citizens which often happens to people with disabilities.

None of our children knew how we were able to secure the VIP fast pass and only one Disney employee corrected the children when he called it a Disability pass until we stopped him in his tracks. We don’t want our kids feeling like they’re disabled, even though the disability that has occurred is a constant challenge.

For families with Autism, ADHD or other neurological disorders, this system in place at Disney is invaluable. Disney should be recognized for the great work they’re doing to promote excellent customer service and wonderful treatment of those outside the box.

I’ve always been a customer of Disney but now I’m a fan for life.